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We took three Karastan rugs to be cleaned and couldn't be happier. They look fantastic-good as new! The staff was very knowledgeable, extremely helpful and very professional. Gary was so personable and appreciated our business. It was evident that they take great pride in what they do! We will be back. HIghly recommended! Beth/Carey
I took my two Karastan wool oriental style rugs to be cleaned and have the fringe removed on a round rug and two sides of a 8 x 11. These rugs have quite a few years on them, they have stood up extremely well aside for a few places that rippled slightly. I was told they generally run about two weeks to process rugs, ours took about 3 1/2 because the weather has done nothing but rain for weeks, hence high humidity and drying time which slows operation. Having said that, it was well worth the wait. You cannot tell the difference from the original edging and the newly sewn edging where the fringe was removed, beautifully sewn and the color is spot on. The rugs came up bright and look new!! I couldn't be more pleased, they are a little pricey, but I guess you get what you pay for. Very knowledgeable, personable and customer service oriented, I highly recommend. They have a fabulous selection of both new and used, I will definitely go back when I'm ready to get new rugs.
I visited Ward’s Oriental Rug Service again today, ( not my first visit ) and was warmly greeted by the owner, Mr. Gary Ward. I dropped off my hallway runner, a machined oriental, and was very expediently attended to by one of the knowledgeable staff who proceeded to measure my rug and take down my customer information. A most efficient operation and a surprisingly large gallery of oriental carpets, both new and reconditioned, can be found here. On my last visit I had my 5 x 9 oriental carpet that sits in my foyer cleaned. I dropped it off for cleaning and paid a very reasonable fee to have them deliver the cleaned carpet to my home along with a new pad that I also purchased there. The carpet was delivered on time as promised and it looked brand new! This is a 30 year old rug that came out beautifully. The two young men who delivered it also came in the house and laid the new carpet pad ( very soft and plush under foot ) and then rolled out and neatly straightened the placement of my clean like new oriental. This was all handled very professionally by two clean cut young guys that you would not be cautious to welcome into your home. This is very impressive in my experience in dealing with various vendors and installers as they sometimes send out some seedy looking characters who look like they just stepped out of a Steven King novel. Anyway, I highly recommend Ward’s Oriental Rug Service and will be going there in the future for my carpet needs. Oh and one more thing; good location and great signage to direct you to their free parking area! Went there today to pick up my hallway runner which they did a wonderful job cleaning. I also purchased a new pad. The price for the cleaning and new pad was most reasonable. Glad I found this place and suggest you try it out if you need a good Oriental carpet or any carpet cleaning. Thanks for a great job Ward’s!
I’ve driven by Ward’s Oriental Rug Service and Galleries dozens of times but never had the need to visit. My husband and I have an antique rug we wanted to restore and clean. Gary was very nice, helpful, friendly, and professional. He explained his services and encouraged us to look around. They have all types of colors and designs. You should check it out when you’re in the area.
These people are knowledgeable, ethical, and professional. Gary et al know the carpet business like no other. We purchased a few accent rugs. They were well priced and great quality and we were never given the hard sell technique. Additionally, we had our 75 year old Karastan rug cleaned and re-fringed. They did an excellent job. Everyone is friendly and well educated about products.
Thanks to Ward's Oriental Rug Service and Gallery, our foyer rug looks as new as the day we bought it! We are so pleased with every aspect of their service; they are friendly, knowledgeable, and professional. Their prices are reasonable, as well. We wouldn't go anywhere else for rugs and service. We highly and sincerely recommend Ward's to everyone
I stopped by Ward's with 6 Turkish rugs that I needed help identifying. I was greeted with smiles and excitement to help me identify my rugs! By far one of the best customer experiences I have had in a long time! Knowledgeable & friendly is an understatement. If you are looking for rugs, cleaning or restoration - you have to go to Wards! You won't be disappointed.
When removing our beautiful 20-year-old Indo Bidjar carpet for professional cleaning, a large moth hole was discovered in a corner of the rug that had been covered by a couch. Not finding a local dealer able to repair the damage in-house, we were fortunate to locate Ward's Oriental Rug Service online. Ground shipping got our rug to them overnight and when it was returned a few weeks later it took us a while to even find the corner of the rug that had been repaired! Their pricing was extremely reasonable--more than worth the investment to save a valuable rug that would have been quite costly to replace. These folks are real pros and a pleasure to deal with. Ask for Gary or Kevin
First, there are the antique carpets for sale. Oh, my, oh, my! At the very least, a feast for the eyes. At best, a wide choice of beautiful carpets of every size and description for the discerning buyer. And priced reasonably! Second, the cleaning services they offer: we have had our carpets cleaned by Ward's for many years now. They have worked miracles with a couple of them! From our Karastans to our runners to our Nichols, they know how to best handle the cleaning and repairs. They are honest, friendly, knowledgeable and quite willing to give their time to answer all questions. Recently I brought in a runner that was burned by an iron; they removed the damaged section and reassembled the runner so well, that the cut lines aren't even visible! And the cost was minimal. I would not consider taking my carpets anywhere else.
I'm a relative newcomer to the Lehigh Valley. Friends introduced me to Ward's and I'm totally hooked! Ward's is an amazing place to shop for rugs, repair rugs, clean rugs, or simply look at a gorgeous and varied (huge) selection of rugs. The staff is the friendliest, most helpful folks you will meet. They are incredibly knowledgeable about rugs and gracious in showing you as many rugs as you want to view. They even encourage you to take rugs (that you're seriously considering) home, as they tell you (and it's absolutely true), context is everything. I have had rugs cleaned there, also had a couple rugs repaired (all at a reasonable cost, and beautifully done) and just bought a beautiful new rug! Whenever I walk into that store to drop off a rug for cleaning or repair, I just HAVE to look and this past time, HAD to buy! This place is a "danger zone" in the best way possible. Go, look, drool, and maybe buy.....!
Ward's is a dangerous place...... They have the most amazing assortment of rugs (all sizes, all prices, all styles, all stunning!) "Dangerous" because it's like being a kid in a candy shop - hard to not buy! I have had several rugs cleaned and repaired there (excellent jobs!) and each time I go there to drop off a rug, I ALWAYS have to look. Last time, I bought! Couldn't resist! Gary (the owner) and his staff are incredibly knowledgeable, courteous, extremely patient, and very helpful. They are happy to show you any number of rugs. And they encourage you to "borrow" a rug and try it out in your own home, as they realize that what looks good in the store is not necessarily the right rug for your home. We "borrowed" 2 rugs but neither worked for us. When we brought them back, we found another rug, took it home, and it looked amazing! I recommend Ward's to all my friends but insist if they plan to go, that they take me with them (just to "look.") It's a great place, a real gem of a business! I know I'll be back someday (to do more than look). I just wish I had more wood floors! Go!!! You won't be disappointed. (And P.S., they do amazing, intricate-looking custom rug repairs. I really think they can repair any rug!)
“Hi Gary, I just wanted to tell you how everyone loved your rug presentation the other week. I thank you for coming over. Everyone said that you were the best speaker they’ve listened to this year and hope you’ll get some additional business. Again, it was a wonderful presentation and all of the attendees were very impressed with you so I thank you from the bottom of my heart.”
- Joan Huff
Allentown Garden Club
Hi Gary—got the rug back today and it looks great! We had a hard time even finding the repaired spot. You guys are real pros. You might want to consider marketing your services to the Buffalo dealers who, based on my experience here, appear to farm out their repair work for the most part. You would undoubtedly be very competitive with NYC area prices. Anyway, thanks again and please thank Kevin also. Best regards.
Love, love , love the results of the karastan cleaning and refringing. It was a great experience all around. Your entire operation is so knowledgeable and friendly. Thank you for a excellent experience.
Ann and Vince A.
Thank you for the wonderful job you did cleaning my parents' foyer rug! They were thrilled with how well it turned out, and equally delighted when I showed up with a vintage rug for our living room. It is absolutely perfect! We will definitely be back next time we need a new rug or to have our next one cleaned.
Here are two photos of my beautiful new rug. I am so pleased by the quality and appearance and artistry of the carpet. It has also really worked to lighten the room. Thank you for all your help and attention for this purchase! Your company has certainly become a family favorite.
Thank you for allowing me to try the rug in my home. It is a lovely piece, so much so, that I couldn't send it back. I have great respect for your vision and your policies as a business man. Best wishes!
The rug exceeds my expectations which were very high to begin with....it is flawless...absolutely no visible signs of taping. I'm so glad we pursued this.....I had no idea this kind of service was available in The Lehigh Valley....I'll be spreading the word, because you certainly do beautiful work.
I did pick up the rug last week. Thank you! And thank Kevin. It looks great. My client was very pleased.
You are my heroes, I can't begin to tell you how thrilled I am with my rug – it looks so much better. I can't thank you enough. The two guys who came were so nice and so good. You made me so happy!
Gary, I thought you would like to see the finished product. Your carpet just sets everything off. We just love it.
You have a first-class business with over-the-top customer service!! I would recommend you to anyone, and will do so in the future.
I always like to comment when I get truly exceptional service, and each time I’ve been in your store I’ve been very impressed with not only the quality of your products, but also on how friendly and helpful your staff is. It makes a real difference, as buying a nice rug for most of us can be an intimidating experience. Thanks again, we love your store and everyone who works there – you’ve really created a unique shopping experience, and we always look forward to stopping in.
Gary and Josh, Every time I walk into my dining room, I am grateful to you for our beautiful Oriental rug. On Dec. 29 I decided we needed a new rug. When I googled "Oriental rugs near me" Wards popped up first. Your website showed that you were having a sale, and allowed me to scroll through your selection of rugs until I found one that looked like it was the right size, color, pattern and price. On Dec. 30 we looked at the rug (along with others) and you were informative and encouraging without being pushy. We took pictures, went home and were back the next day to buy it. But you insisted we take it home and put it in place first to make sure it was what we wanted in the space. It was great, so we returned to pay, get a carpet pad, and have you look at our old rug to be assured that it was not worth restoring. What a pleasure to work with craftspeople who clearly love what they do!
Gary, It was great to finally meet you after talking with you a yr. ago. John and I so appreciated your coming by to take a look at our carpets – after the 15th we will talk with our accountant re: donating them per your suggestion. Gary, I will keep you in mind when speaking with my friends who all have orientals. Thank you again Gary! We appreciate your advice.
John and Carole
Gary/Pat/Kevin, Thanks for your help with our fire damaged orientals. We have placed them on the pads you supplied. Your assistance is greatly appreciated.
Gary and Family, Great job cleaning my parents’ Karastan rugs. 30+ years of aging was “cleaned away” by your service. The carpets look BRAND NEW. I was astounded how great the rug looked when we rolled it out into our new dining room. Thanks again for a great job. We will always point people your way.
Gary, Many thanks for “rescuing” my father’s rug. I am very happy Jean and Kate contacted you to give it much needed tender loving care. I’m looking forward to living with it again one of these days (soon).
Gentlemen, Enclosed is my check for $453.15 for the two rugs you cleaned and delivered today. They look lovely! So fluffy and soft. Thank you very much.
Gary, Just wanted you to know the rugs look great. Meg and I are very pleased.
Ward Family, thank you so much for your excellent service. The rugs look great, and I appreciate the way you do business. I’ll be sure to recommend you to anyone looking for a reputable place to take their valuable rugs.
Gary and Family, Thank you for the great service, (the rug looks beautiful), and we are also enjoying the new “old” rugs we bought from you – they look great in our home. Thanks again for the great service.
Jim and Ann
Pat, You guys brought my rug back to life. It is a family treasure.
Ward’s, Thank you so much, you have been wonderful.
Ward’s, Thanks so much. Great job, excellent customer service.
Tom and Nancy
Kevin, Great doing business with you. The rug looks wonderful.
Ward’s, Just want to thank you for the great job you did with all my carpets. I feel like I have new carpets, so bright and clean and the new padding, etc. Thank you also for your friendly service.
Gary, Thank you so much for the rug tour and for all the great information. We love the rug – right now it is in our bedroom – if we decide to put it in the living room, I’ll stop by for a pad (and maybe another rug!)
Connie and Craig
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