Hi Gary—got the rug back today and it looks great! We had a hard time even finding the repaired spot. You guys are real pros. You might want to consider marketing your services to the Buffalo dealers who, based on my experience here, appear to farm out their repair work for the most part. You would undoubtedly be very competitive with NYC area prices. Anyway, thanks again and please thank Kevin also. Best regards.
Love, love , love the results of the karastan cleaning and refringing. It was a great experience all around. Your entire operation is so knowledgeable and friendly. Thank you for a excellent experience.
Ann and Vince A.
Thank you for the wonderful job you did cleaning my parents' foyer rug! They were thrilled with how well it turned out, and equally delighted when I showed up with a vintage rug for our living room. It is absolutely perfect! We will definitely be back next time we need a new rug or to have our next one cleaned.
Here are two photos of my beautiful new rug. I am so pleased by the quality and appearance and artistry of the carpet. It has also really worked to lighten the room. Thank you for all your help and attention for this purchase! Your company has certainly become a family favorite.
Thank you for allowing me to try the rug in my home. It is a lovely piece, so much so, that I couldn't send it back. I have great respect for your vision and your policies as a business man. Best wishes!
The rug exceeds my expectations which were very high to begin with....it is flawless...absolutely no visible signs of taping. I'm so glad we pursued this.....I had no idea this kind of service was available in The Lehigh Valley....I'll be spreading the word, because you certainly do beautiful work.
I did pick up the rug last week. Thank you! And thank Kevin. It looks great. My client was very pleased.
You are my heroes, I can't begin to tell you how thrilled I am with my rug – it looks so much better. I can't thank you enough. The two guys who came were so nice and so good. You made me so happy!
Gary, I thought you would like to see the finished product. Your carpet just sets everything off. We just love it.
You have a first-class business with over-the-top customer service!! I would recommend you to anyone, and will do so in the future.
I always like to comment when I get truly exceptional service, and each time I’ve been in your store I’ve been very impressed with not only the quality of your products, but also on how friendly and helpful your staff is. It makes a real difference, as buying a nice rug for most of us can be an intimidating experience. Thanks again, we love your store and everyone who works there – you’ve really created a unique shopping experience, and we always look forward to stopping in.
Gary and Josh, Every time I walk into my dining room, I am grateful to you for our beautiful Oriental rug. On Dec. 29 I decided we needed a new rug. When I googled "Oriental rugs near me" Wards popped up first. Your website showed that you were having a sale, and allowed me to scroll through your selection of rugs until I found one that looked like it was the right size, color, pattern and price. On Dec. 30 we looked at the rug (along with others) and you were informative and encouraging without being pushy. We took pictures, went home and were back the next day to buy it. But you insisted we take it home and put it in place first to make sure it was what we wanted in the space. It was great, so we returned to pay, get a carpet pad, and have you look at our old rug to be assured that it was not worth restoring. What a pleasure to work with craftspeople who clearly love what they do!
Gary, It was great to finally meet you after talking with you a yr. ago. John and I so appreciated your coming by to take a look at our carpets – after the 15th we will talk with our accountant re: donating them per your suggestion. Gary, I will keep you in mind when speaking with my friends who all have orientals. Thank you again Gary! We appreciate your advice.
John and Carole
Gary/Pat/Kevin, Thanks for your help with our fire damaged orientals. We have placed them on the pads you supplied. Your assistance is greatly appreciated.
Gary and Family, Great job cleaning my parents’ Karastan rugs. 30+ years of aging was “cleaned away” by your service. The carpets look BRAND NEW. I was astounded how great the rug looked when we rolled it out into our new dining room. Thanks again for a great job. We will always point people your way.
Gary, Many thanks for “rescuing” my father’s rug. I am very happy Jean and Kate contacted you to give it much needed tender loving care. I’m looking forward to living with it again one of these days (soon).
Gentlemen, Enclosed is my check for $453.15 for the two rugs you cleaned and delivered today. They look lovely! So fluffy and soft. Thank you very much.
Gary, Just wanted you to know the rugs look great. Meg and I are very pleased.
Ward Family, thank you so much for your excellent service. The rugs look great, and I appreciate the way you do business. I’ll be sure to recommend you to anyone looking for a reputable place to take their valuable rugs.
Gary and Family, Thank you for the great service, (the rug looks beautiful), and we are also enjoying the new “old” rugs we bought from you – they look great in our home. Thanks again for the great service.
Jim and Ann
Pat, You guys brought my rug back to life. It is a family treasure.
Ward’s, Thank you so much, you have been wonderful.
Ward’s, Thanks so much. Great job, excellent customer service.
Tom and Nancy
Kevin, Great doing business with you. The rug looks wonderful.
Ward’s, Just want to thank you for the great job you did with all my carpets. I feel like I have new carpets, so bright and clean and the new padding, etc. Thank you also for your friendly service.
Gary, Thank you so much for the rug tour and for all the great information. We love the rug – right now it is in our bedroom – if we decide to put it in the living room, I’ll stop by for a pad (and maybe another rug!)
Connie and Craig